Welcome ToFive Star Transfers
We can get you there and back again in comfort and stress free.
Terms and Conditions
Terms and Conditions
All reservations are provided either verbally (telephone) or written form (including electronic media) in relation to price and details.
The customer is responsible for checking and confirming these details at time of initial contact or via subsequent electronic communications. Bookings that are 'confirmed' and contain erroneous information are accepted at client's own risk.
Payments are accepted by Bank Transfer, Credit / Debit Card no later than 14 days before the initial journey. Where Return journeys are required, FULL PAYMENT for both trips are to be paid within this time.
Once the reservation has been accepted a deposit will be requested. A booking is not deemed to be 'confirmed' unless a deposit is paid when requested.
Our confirmation forms the provision of the service.
Five Star Transfers will do their utmost to ensure pick up and drop off times are adhered to and will, subject to road conditions or prevailing delays ie roadworks or flight delays and make suggestions on departure and collection times if appropriate. It is ultimately the decision of the customer to confirm their preferred timings and Five Star Transfers cannot be held responsible for missed connections or late arrival.
Cancellations can be made up to 72 hours prior to departure with and, on the condition that no advanced costs be incurred, no penalty charges shall be imposed. Any cancellations made less than 72 hours but more than 24 hours prior to the confirmed booking time shall be subject to a 50% loss of monies paid. Any cancellations less than 24 hours prior to the confirmed booking time will result in a total loss of all monies paid.
Where such journeys requiring child seats are made it is the customers responsibility to ensure each child is securely seated in the vehicle whether in a seat provided by the company or the customer.
All return customers are to agree a point of collection or their collection process with the driver either on the outward journey or prior to the commencement of the return journey. 'Meet & Greet' services do not form part of the standard operating process. Any specific requirements such as 'Meet & Greet' or issues with mobility must be agreed in advance and any additional charges ie parking or 'pick up zone' costs must be paid by the customer or form part of the charges agreed in advance.
It is the responsibility of the customer to ensure that the means of contact ie mobile telephone is available if prearranged with the Driver. This is particularly important when servicing airports or events that may incur delays or over-run ie extra time at a sporting event.
There will be a Soiling Charge of up to £150 for each instance within a vehicle. Any consequential loss ie cancellation of subsequent bookings due to vehicle being unusable will also be subject to 'loss of earnings' charges.
Additional Pick-Up / Drop-Off addresses not agreed / confirmed when booking will incur additional reasonable charges.
We reserve the right to sub-contract all or part of any booking made. All sub-contractors will be fully licenced and insured fit for purpose. In instances where no cover can be sourced, a refund will be provided.
Airport Parking and Drop Off Charges / Toll Charges / Congestion Charge
At ALL Airport terminals additional airport parking, collection and drop off fees apply if not already included in pre-agreed charges.
At Airports where drop off and collection fees apply these will be applied to your invoice on booking if not agreed in pre-agreed charges.
At Airports where car parking is required to collect incoming passengers, these charges are payable directly by the customer on collection on the day of transfer if not agreed in pre-agreed charges.
You are therefore requested to have the mobile phone number advised at point of booking switched ON upon arrival back in the UK so that your driver can advise on the collection procedure at each individual airport to ensure the parking / collection goes smoothly and charges are kept to a minimum.
We will monitor all flights for delays and adjust our travel times according but for short haul flights your driver will likely already be on the road as you depart to make sure they arrive on time. If your flight is materially delayed 30 mins or more, please let us know so we can adjust your booking or find cover with an approved operator where suitable.
As we employ drivers and operate a booking system a £40 per hour (or part thereof) fee will be charged in such instances where your driver is waiting at the Airport for any time not included in the original booking / waiting time as advised.
Toll charges eg Dartford Crossing and local authority charges such as the TFL Congestion Charge will be included in your agreed price.
Gratuities (Tips)
Should you wish to 'tip' your driver as a reward for good service etc please feel free to do so and this is a matter between you and the driver directly.